Refund & Returns Policy

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Refund & Returns Policy

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Abawei.com Refund and Returns Policy.

Effective Date: Monday, March 17, 2025

At ABAWEI.COM, our goal is to ensure that every customer receives quality products and excellent service. This policy outlines the terms under which customers may return items or request refunds for purchases made on our online store for exports, imports, and local market deals.

1. Eligibility for Returns

You may return a product if:

  • The item is defective, damaged, or not as described upon delivery.

  • The wrong item was delivered.

  • The item is eligible for return under manufacturer or supplier warranty (if applicable).

Note: Certain products (e.g., perishable goods, personalized items, clearance/discounted items) are non-returnable unless defective.

2. Return Time Frame

  • Local market purchases (Tanzania): Must be returned within 7 days of delivery.

  • International orders: Must be returned within 14 days of delivery.

The return period starts from the date you receive the product.

3. Condition of Returned Items

Returned products must be:

  • Unused, in original packaging, with all accessories and manuals.
  • Accompanied by a proof of purchase (order number or receipt).

4. Refund Process

Once we receive and inspect the returned item, we will:

  • Approve or reject your refund request based on the condition and reason for return.

  • If approved, process the refund within 7–14 business days to your original payment method.

Refunds exclude:

  • Original shipping costs (unless the return is due to our error).

  • Customs duties, taxes, or import fees paid by the customer.

5. Exchanges

If you prefer an exchange instead of a refund:

  • We will send a replacement item (subject to stock availability).

  • Shipping costs for exchanges are covered if the return is due to our error; otherwise, the customer bears the cost.

6. Return Shipping Costs

  • Our Error (wrong item, defective product): ABAWEI.COM covers return shipping.

  • Customer preference (change of mind, wrong size, etc.): Customer covers return shipping.

For international returns, we recommend using a trackable shipping service.

7. Special Considerations for Export and Import Orders

  • Due to customs regulations, some products cannot be returned across borders once opened or used.

  • Customers are responsible for understanding import restrictions in their country before placing an order.

  • ABAWEI.COM is not liable for delays or restrictions caused by customs authorities.

8. How to Request a Return or Refund

Please contact our Customer Service Department (CSD) team at:
E-mail: csd@abawei.com
Telephone: +255 754 609 609

Provide:

  • Order number

  • Product details

  • Reason for return/refund

  • Photos or videos (if applicable)

We will guide you through the process and provide a return shipping address.

9. Policy Updates

ABAWEI.COM reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

ABAWEI.COM – Enriching Life and Business through Quality Products and Trusted Service.